Returns Policy


The Returns & Exchanges Policy:

Exchanges and Refunds
Items may be returned within 30 days from the date of purchase. Merchandise must be in ORIGINAL and UNWORN condition and accompanied by the original gift box with all warranty cards intact. Closeouts, special orders, altered pieces (including ring sizing) and custom pieces are not returnable or exchangeable. Gift Certificates are not redeemable for cash and may be used for purchases only. Refunds will be given in the form of store credit or exchange.

Center Stone Warranties
La Masters of fine jewelry cannot be responsible for the loss of the center stone, or any primary stone from any item we sell or repair. We highly recommend that you obtain an insurance policy on any fine jewelry items values over $500. Please consult your insurance agent for more information about how to insure your important pieces of jewelry against loss, accidental damage, or any other mishap.

Special Orders
All special orders require50% deposit and are non-cancellable. Special orders are not refundable or exchangeable. A special order includes any jewelry or gemstone that must be ordered to accommodate the client's request for an item we do not currently have in stock.

Repair Take In
Liability for damage or loss of items shall be limited to the actual cost to repair/replace the item(s). The store or its employees are not responsible for the following: identification or condition of jewelry at time of receipt, altered, treated, or enhanced diamonds or colored stones, and/or pieces that are unmarked or marked incorrectly. Not responsible for items left beyond 90 days.

Layaway Policy
Layaways require 25% down and payments at least every 30 days. Items placed on layaway will be held for a period of 90 days from the date of receipt. At our discretion, a layaway may be canceled and a 15% restocking fee of the original invoice will be charged. The remaining balance of the layaway will be issued as a store credit only.

In consideration of this merchandise being set aside for me, I agree to make monthly payments of $__________ by the __________ of each month until paid off. If I fail to keep this agreement, merchandise will be returned to stock, a 15% restocking charge will apply, and any remaining balance will become store credit.

Custom Work
Custom jewelry is non-refundable and requires a $100 CAD deposit then, once approved, a 50% non-refundable deposit before casting. Every effort will be made to accurately manufacture or produce the item(s) ordered. Full payment upon receipt of the custom work will denote the client's complete satisfaction.

Colored Gemstone Enhancement Disclosure
If your purchase includes a gemstone, please note many gemstones have historically and traditionally been enhanced to improve color, clarity, and/or stability. Unless noted otherwise, we must assume that all gems have been subjected to the usual and customary industry treatments.

Service and Cleaning
We are happy to clean your jewelry free of charge and recommend you do this twice a year. Please know that we check your jewelry as best we can, but there are inherent qualities in jewelry that cannot be detected by visual inspection, such as chlorine damage, poor casting, etc. Therefore, our inspections do not come with any guarantee. Not responsible for the loss of stones due to work prongs or setting during cleanings.

Facts about White Gold
White gold is gold which has been alloyed with other white metals such as nickel to whiten the traditionally gold appearance. White gold is plated with Rhodium in order to keep its white appearance. This plating eventually wears away over time causing the golds natural yellow color to appear.

Jewelry Care Tips
Chlorine and similar chemicals have adverse effects on all jewelry. Specifically, these chemicals can lead to corrosion or the metal becoming brittle. Chlorine and similar chemicals can also lead to changes n the finish of your jewelry.

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